Shop with RehaCare – Our Policies

We Price Match!

If you find a lower price on an item we stock, shipping from within Australia, including the competitor’s shipping charges, we’ll match the price.

Simply email sales@rehacare.com.au with the link to where you saw the lower price and we’ll be in touch to match the price.

Best Rates on Shipping

We have the following shipping rates.

Australia Post Standard Shipping is $9.90 for all orders.

Australia Post Express Shipping is $13.75 for all orders.

Local pickup is free for all orders placed over the website. Please contact us to confirm that your order is ready before coming in.

We offer same day dispatch for orders placed before 1 PM (Sydney time) Monday to Friday.

We are located at:

Unit 7C, 256 New Line Road

(At the end of the service road Garth Mooreland Way)

Dural NSW 2158, Australia

Flexible Returns Policy

We offer exchanges for change of mind within 14 days of purchase, providing that the item is in brand-new and unopened condition. The customer is responsible for the return shipping costs and a standard postage charge may apply to send the replacement item.

We will refund or replace items which are faulty or defective, in addition to the protections offered under Australian consumer law (within Australia). We will cover the costs of return shipping and replacement shipping in this case.

If goods are lost or damaged in transit within Australia, we will endeavour to recover these items, if we are unable to recover the items, we will replace them at no cost to the customer, or fully refund the customer, at our discretion.

To arrange a return please contact us at sales@rehacare.com.au for a returns authorisation form.

Unsolicited returns may not be accepted or have a delay in processing.