Returns policy

Rehacare accepts returns for refunds up to 14 days after the purchase date.

Once Returns are receipted into our warehouse Refunds will be issued within 2-3 business days.

Refunds will be credited back via the original method of payment unless a store credit is requested.

Requirements:

• Item(s) are in original condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold)
• To arrange a return please contact us at sales@rehacare.com.au for a returns authorisation form. 

Do I have to pay for return shipping?

Returns by post are to be paid for by the customer unless the item is faulty. If you have paid with PayPal, you can have the cost of your return paid back to you from PayPal. Click here for more information.

Receiving a refund

Once Returns are receipted into our warehouse Refunds will be issued within 3 business days.

Your refund will be credited back to your original method of payment.

Credit card refunds may take up to 5 business days for your bank to complete, depending on their processing time, This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Returns for promotional offers

Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items must be returned along with your order if you will no longer meet the terms of the offer.